Refund & Returns

Thank you for shopping with us. We want you to love every purchase, and we stand behind the quality of our products. This Refund & Returns Policy explains how returns, exchanges, and refunds are handled for orders placed through our online store. 

ORDER CANCELLATIONS

Orders may be canceled within 12 hours of purchase as long as they have not been shipped.

REFUNDS

• Full refund if you don’t receive your order;

• Full refund if your order does not arrive within the guaranteed time (14 business days not including 2-5 business days processing);

• Full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

• Your order does not arrive due to factors within your control (e.g., providing the wrong shipping address).

• Your order does not arrive due to exceptional circumstances outside our control (e.g., not cleared by customs, delayed by a natural disaster).

RETURNS

We accept returns on most items within 5 days of delivery.

To qualify for a return, items must be:

• Unused and in their original condition

• In the original packaging

• Free of stains, odors, or damage

• Accompanied by proof of purchase

Some items may be non‑returnable for hygiene or safety reasons, such as beauty products, personal care items, baby feeding accessories, pet bowls, or opened electronics. 

HOW TO START A RETURN

To initiate a return, contact us at:

Email: click&carryhub@gmail.com

Business Location: California, USA

Please include your order number, imagens and the reason for the return.